At Vetnow Digital E-books, we strive to ensure customer satisfaction by offering quality digital content. However, due to the nature of digital products, our refund policy is as follows:
1. No Refunds After Download
Once an e-book has been successfully downloaded or accessed, all sales are final and non-refundable. This is because digital products are not returnable in the same way as physical goods.
2. Refund Eligibility
Refunds may only be considered under the following conditions:
- You purchased the wrong e-book and have not downloaded it.
- You were charged more than once for the same item.
- The file is corrupted or inaccessible, and we are unable to resolve the issue within a reasonable time.
To request a refund under these circumstances, please contact us within 3 days of purchase at [email protected] with your order details.
3. How to Request a Refund
To submit a refund request, provide the following:
- Your full name
- Date of purchase
- Title of the e-book
- Reason for the refund request
- Screenshot or proof of issue (if applicable)
We will review your request and respond within 3–5 business days.
4. Refund Process
Approved refunds will be processed via the original payment method. Depending on your bank or provider, it may take 5–10 business days to reflect in your account.